PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA PERUSAHAAN JASA PINDAHAN

Pramesti Pangestika; Rosali Sembiring

doi:10.53363/buss.v5i2.445

Authors

Pramesti Pangestika Universitas Pembangunan Nasional Veteran Jakarta
Rosali Sembiring Universitas Pembangunan Nasional Veteran Jakarta

DOI:

https://doi.org/10.53363/buss.v5i2.445

Keywords:

Customer focus (X1), Continuous system improvement (X2), Employee involvement & empowerment (X3), and Operational Performance (Y), Fokus Pada Konsumen (X1), Perbaikan Sistem Secara Berkesinambungan (X2), Keterlibatan & Pemberdayaan Karyawan (X3), dan Kinerja Operasional (Y)

Abstract

This study aims to analyze the influence of Total Quality Management (TQM) on operational performance in the moving services company Media Mover. The TQM elements examined in this research include customer focus, quality obsession, continuous system improvement, and employee involvement and empowerment. This study employs a quantitative approach using the SEM-PLS method through the SmartPLS 4.0 application. The sampling technique used is total sampling, with a total of 27 participants involving all employees of XYZ company. The results of the study indicate that: (1) Customer focus has no significant effect on operational performance; (2) Continuous system improvement has no significant effect on operational performance; (3) Employee involvement and empowerment have a significant effect on operational performance. The TQM approach can provide valuable insights for improving the company. In this context, it helps identify problem areas and anticipate further losses. Thus, the company can focus on its core competitiveness and continuously enhance its operational performance

Downloads

Download data is not yet available.

References

Adem, M. K., & Virdi, S. S. (2020). The Effect of TQM Practices on Operational Performance: An Empirical Analysis of Iso 9001: 2008 Certified Manufacturing Organizations in Ethiopia. The TQM Journal, 33(2), 407–440. Https://Doi.Org/10.1108/Tqm-03-2019-0076

Ambarwati, R., & Supardi. (2020). Buku Ajar Manajemen Operasional Dan Implementasi Dalam Industri. Umsida Press. Https://Doi.Org/10.21070/2020/978-623-6833-48-3

Antari, L. P. R., & Setiawan, P. Y. (2022). Pengaruh Total Quality Management Terhadap Kinerja Perusahaan Pt. Pos Indonesia (Persero) Denpasar 8000. Fair Value: Jurnal Ilmiah Akuntansi Dan Keuangan, 4(9), 4058–4072.

Ariani, D. W. (2021). Manajemen Kualitas. Universitas Terbuka.

Bintang, A., Suriyanti, S., & Ramlawati, R. (2023). Penerapan Total Quality Management (TQM) Pada Kinerja Pegawai. Economics and Digital Business Review, 4(1), 435-451.

Dinata, I. M. W., & Purnawati, N. K. (2021). Pengaruh Total Quality Management Terhadap Kinerja Perusahaan Pada Bengkel Mobil Paramitha Auto Graha Denpasar. E-Jurnal Manajemen Universitas Udayana, 10(5), 456. Https://Doi.Org/10.24843/Ejmunud.2021.V10.I05.P03

Ghazani, B. N., & Wibowo, I. (2021). Pengaruh Total Quality Management Dan Just in Time Terhadap Kinerja Operasional Karyawan Emp Malacca Strait Psc. Jurnal Manajemen Bisnis Krisnadwipayana, 9(2). Https://Doi.Org/10.35137/Jmbk.V9i2.571

Haris, T. S., & Tanpubolon, F. (2022). Pengaruh Penerapan Total Quality Management Terhadap Kinerja Operasi Pengrajin Mebel Di Kabupaten Konawe. Sibatik Journal: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan, 1(4), 355–362. Https://Doi.Org/10.54443/Sibatik.V1i4.39

Hibau, Y. H., Imam Nazarudin Latief, & Nurqamarani, A. S. (2021). Analisis Pengaruh Penerapan Total Quality Management (TQM) Terhadap Kinerja Operasional Pada Media Online “Kaltim Kece” Tahun 2019. JMA: Jurnal Manajemen Dan Akuntansi, 10(1), Article 1. Https://Doi.Org/10.31293/Ekm.V10i1.5660

Maulani, C. Z., Eky Setiawati, Azizah, R. N., & Handayani, V. D. (2024). Peran Manajemen Mutu Dalam Meminimalisir Keterlambatan Pengiriman Barang Pada Operasional Jasa Logistik. Journal Of Management and Creative Business, 2(3), 129–139. Https://Doi.Org/10.30640/Jmcbus.V2i3.2738

Mordor Intelligence. (2024). Moving Services (Mover and Packers) Market Size. Https://Www.Mordorintelligence.Com/Industry-Reports/Moving-Services-Market

Mushowwiru, H. A. A., & Hendayani, R. (2024). Pengaruh Implementasi Total Quality Management Terhadap Kinerja Pt Trisula Textile Industries. Innovative: Journal Of Social Science Research, 4(4), Article 4. Https://Doi.Org/10.31004/Innovative.V4i4.10836

Olayiwola, R. K., Tuomi, V., Strid, J., & Nahan-Suomela, R. (2024). Impact Of Total Quality Management on Cleaning Companies in Finland: A Focus on Organisational Performance and Customer Satisfaction. Cleaner Logistics and Supply Chain, 10, 100139. Https://Doi.Org/10.1016/J.Clscn.2024.100139

Pratiwi, P. M., & Wahyuningsih, W. (2023). Analisis Praktik Manajemen Kualitas Total Terhadap Kinerja Operasional Rumah Sakit Swasta. Jurnal Ilmiah Wahana Pendidikan, 9(18), Article 18. Https://Doi.Org/10.5281/Zenodo.8321935

Purnama, S., & Maesaroh, I. (2021). Analisis Total Quality Management (TQM) Dalam Manajemen Operasional Di Intanaya Tour and Travel Cabang Surabaya. Journal Of Islamic Management, 1(1), 43–54. Https://Doi.Org/10.15642/Jim.V1i1.388

Rahadi, D. R. (2023). Pengantar Partial Least Squares Structural Equation Modeling (Pls-Sem). Lentera Ilmu Madani.

Ruga, L. M. (2022). Pengaruh Layanan Logistik Terhadap Pertumbuhan Ekonomi Di Indonesia.

Senarath, B. T. D. N., Gunarathne, G. C. I., & Fernando, T. S. S. (2020). Impact Of Total Quality Management on Operational Performance. Peradeniya Management Review, 2(1), 98. Https://Doi.Org/10.4038/Pmr.V2i1.36

Serang, S. (2023). Manajemen Operasional. Eureka Media Pustaka.

Slack, N., & Lewis, M. (2017). Operations Strategy (Fifth Edition). Pearson.

Supply Chain Indonesia. (2025, January 10). Ada Kabar Baik! Industri Logistik RI Diramal Tumbuh 12,53 Persen Tahun 2025—Supply Chain Indonesia. Https://Supplychainindonesia.Com/Ada-Kabar-Baik-Industri-Logistik-Ri-Diramal-Tumbuh-1253-Persen-Tahun-2025/

Utama, R. E., Gani, N. A., Jaharuddin, & Prihata, A. (2019). Manajemen Operasi. Um Jakarta Press.

Wibowo, A. T., Sutrisno, T. F., & Kenang, I. H. (2023). The Role of Soft Total Quality Management Towards Operational Performance at PT Sier. Jurnal Aplikasi Bisnis Dan Manajemen (JABM), 9(1), Article 1. Https://Doi.Org/10.17358/Jabm.9.1.85

Yandi, Y., Lau, E. A., & Purwanti. (2024). Analisis Pengaruh Total Quality Management (TQM) Terhadap Kinerja Operasional Pdam Tirta Sendawar. JMA: Jurnal Manajemen Dan Akuntansi, 13(2), Article 2. Https://Doi.Org/10.31293/Jma.V13i2.7764

Zehir, S., & Zehir, C. (2023). Effects Of Total Quality Management Practices on Financial and Operational Performance of Hospitals. Sustainability, 15(21), 15430. Https://Doi.Org/10.3390/Su152115430